Welcome to the Support Map
for SAP Business One!

Here to Help


The Support Map is a document that was created to give our partners direction on all topics related to SAP Business One Support. Easy-to-search and it leads you directly to essential Support resources, services and tools, such as:

· Support Processes
· Incident Logging Checklists
· Troubleshooting Tips
· Videos


The Partner is the primary support provider for SAP Business One.
They provide Level 1 and Level 2 support to the customer.

SAP Business One Support provides Level 3 support when partners log a customer incident.

Watch the video: What does Support mean to the SAP Business One Support team?


SAP B1-NOW Hotline

Country list