The Support Map is a document that was created to give our partners direction on all topics related to SAP Business One Support. Easy-to-search and it leads you directly to essential Support resources, services and tools, such as:
· Support Processes
· Incident Logging Checklists
· Troubleshooting Tips
The Partner is the primary support provider for SAP Business
They provide Level 1 and Level 2 support to the customer.
SAP Business One Support provides Level 3 support when partners log a customer incident.